The Facets of Style Series – A Series of Workshops based on the Extended DISC System of Personal and Organisational Profiling, Assessment and Analysis Tools.

 

Facets of Style in Communication

 Session Introduction

 Learning Outcomes
Improving Communication

 

One Day

 Communication is more than talking and listening. Genuine communication requires a deep understanding of another person’s perspective. But when you take into consideration all of our biases, behavioural idiosyncrasies, unspoken emotions, personal agendas, and unshared assumptions, this can seem almost impossible.

Understanding people’s different behavioural styles helps us understand each other at a fundamental level. This workshop demonstrates how to read other people, and to see how others interpret our behaviour. Participants develop an appreciation for the needs of their colleagues and customers. The program helps participants adapt their communication styles in a way that creates an enduring working alliance among colleagues.

  • Understand the DISC model of human nature and develop an appreciation for personal differences
  • Receive feedback to see  the different ways that your behaviour is interpreted by your co-workers
  • Read about co-worker’s behavioural styles and learn how to anticipate their unique preferences
  • Gain an empathic understanding of why people act the way they do
  • Recognise the types of communication that are effective and ineffective with each style
  • Develop specific communication strategies that build a culture of alliance and collaboration
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    Adapting to Different Styles

     

    Half Day

    		 How many times has someone gotten upset with you because the misunderstood your intentions? How many times have people misread your tone, your mood, or your approach? Was there a small change that you could have made that would have prevented all the confusion? Too often, that insight comes a little too late. This workshop is designed to help participants grasp that insight before misunderstandings occur, not after.

    The DISC Model explains some of the most important aspects of human perception and interaction. Participants learn to see the characteristics of each DISC style and understand their unique preferences. Most importantly, you will recognise how behaviour is likely to be misread and learn how to adjust your communication to meet the needs and styles of those around you.
  • Understand yourself and others through the DISC Model
  • Appreciate the communication preferences of different people
  • Recognise when your behaviours are inappropriate or likely to be misunderstood by others
  • Build strategies to adapt your behaviours for more effective communication
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    Communication Effectiveness Series

     

     

    3 x 2 hour sessions

    		 Communication is a fundamental skill. Most of us can do it well enough to get by, but we could all probably use some improvement. Unfortunately, communication is often regarded as such a basic skill that we take it for granted. We rarely take time to sharpen our abilities.

    This program contains a series of two-hour sessions to do just that. The first session introduces participants to the foundations of DISC and helps them to create a greater self-awareness. The second session applies this new knowledge to the area of conflict, and it helps participants discover simple ways to communicate more effectively. The final session helps participants use this new information to avoid misunderstandings and build stronger relationships.
  • Understand the implications of your DISC style of communication
  • Build empathy for the conflict styles of your co-workers
  • Learn how to handle conflict more effectively and appropriately
  • Recognise when you are communicating inappropriately or ineffectively for the other person’s style
  • Gain appreciation of how others read your behaviour
  • Use feedback from your co-workers to enhance your communication skills
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    Facets of Style in Conflict

    		 Session Introduction

    		 Learning Outcomes
    Managing Conflict and Resistance

     

    One Day

    		 Working with ‘difficult people’ can be one of life’s biggest headaches. People often come across as difficult because they handle conflict differently than we do. In fact, others’ approaches to conflict can often seem counterproductive, confusing, or even bizarre.

    This course provides a simple, direct way to understand the different fears that drive much of the conflict and resistance in the workplace. Participants will learn their own style of handling conflict and to understand how that style might differ from their associates’ or colleagues’ methods. Our fears can quickly disengage us from a team or project, learn how and why different people become threatened and discover skills for relating more effectively with people of all styles.
  • Understand the impact that their own conflict style has on other people
  • Recognise how others handle conflict differently
  • Recognise the fears and goals of the different behavioural styles
  • Identify and reduce opposition and resistance in the workplace
  • Explore ways to improve communication with each behavioural style.
    		•
    Reducing Conflict

     

    One Day

    		 Few of us like conflict. So why is it so pervasive, so enduring and so difficult to resolve? One of he primary reasons is that we all have a natural instinct to see situations from one perspective:  our own. Can this instinct be reshaped? Yes, it can. This is a powerful, yet simple, program that helps individuals and groups develop the understanding and empathy to work through tough interpersonal conflicts.

    This workshop is designed to spark a lasting change not only in the individual, but also the group. It builds fundamental skills that are crucial for effective teamwork and communication.
  • Understand the four DISC styles and appreciate the diverse values among co-workers
  • Appreciate each other’s unique strengths and accept each other’s limitations
  • Build empathy and compassion for the needs and struggles of co-workers
  • Understand how others see you and receive feedback on your behavioural style
  • Recognise your unique way of handling conflict and understand the impact of your behaviour on others
  • Use your new learning to develop strategies for working through conflict.
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    Facets of Interpersonal Style

    		 Session Introduction

    		 Learning Outcomes
    Using Your Strengths to Your Advantage

     

    One Day

    		 It is no secret that some of us seem to have more natural social skill than others. However, the truth is that we all have our own interpersonal strengths. Effective people know their talents and find opportunities to maximise their skills. Conversely, we all also have areas in which we struggle, and although we usually have access to interpersonal feedback, we rarely seek it out. This workshop will help you pinpoint your unique strengths and show you how to get the most out of your talents.

    The session also illustrates how these same strengths can be overused to the point that they become obstacles. Exercises provide a safe and constructive way for participants to gather interpersonal feedback from their fellow group members. Armed with this feedback and a solid knowledge of their interpersonal strengths, you are prepared to unearth your natrual abilities and use them to the fullest.
  • Recognise the diverse talents and preferences associated with each DISC style
  • Understand your interpersonal strengths and how they may have been overused in the past
  • Develop openness to interpersonal feedback
  • Recognise the impact of your behaviour on others
  • Create specific strategies for enhanced interpersonal effectiveness
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    Facets of Interpersonal Style

    		 Session Introduction

    		 Learning Outcomes
    Building Greater Self-Awareness

     

    Half Day

    		 Imagine getting ready in the morning without ever looking in a mirror. You may have one vision of your appearance in your head, but there’s no telling what you actually look like. The same goes for our behaviour. In our heads, we have an image of how our behaviour comes across to others, but none of us has the complete picture. So there are times when we unknowingly repeat the same behaviour over and over, even though it’s completely ineffective with those around us. Often we just don’t realise what’s going on.

    This workshop is designed to provide a framework that you can use as your behavioural mirror. It introduces the DISC model of human nature and clearly outlines some of the important ways in which people are unique. The program explores the different filters that people use to interpret others’ behaviour and help participants use feedback to build a concrete action plan for strong relationships.
  • Learn more about your personal styles through the DISC framework
  • Appreciate the different ways in which your behaviour can be interpreted by others
  • Get specific, safe feedback about your behaviour from others
  • Identify interpersonal behaviours that you would like to change
  • Develop strategies to build more effective relationships
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    Facets of Style in Management

    		 Session Introduction

    		 Learning Outcomes
    Maximising Your Strengths as a Manager

     

    One Day

    		 Managers have an influence over other people. Their strengths can be a terrific benefit for the people who work for them. On the other hand, their limitations can trickle down and create frustration, confusion, or even paralysis for those they manage. Because they have this effect on others, managers have a responsibility to know themselves.

     Through DISC this workshop provides a safe, fun way for managers to understand and organise the strengths and challenges that they bring to the table. They gain a greater appreciation for the impact that their behaviour has on others, and discover how their personal style is read and filtered by different co-workers. As a result, participants learn to maximise their strengths, making both themselves and the people they manage more effective in the process.
  • Understand the strengths and challenges of your DISC Style
  • Recognise their conflict behaviour and its effect on others
  • Appreciate all the different ways in which your behaviour can be interpreted
  • Receive feedback on your personal interaction style
    		•
    Recognising and Removing Barriers to Performance

     

    One Day

    		 Great managers can read people. They know that employees have different skills, different concerns, and different levels of motivation. Further, they know that if they ignore these diverse needs, there is a greater chance that their employees will get frustrated with a lack of success or satisfaction; or just disengage from a project or team. Great managers have learned to adjust their management style to both the employee’s style and the needs of the situation.

    This course is designed to help managers recognise an employee’s unique needs and remove any barriers that prevent that person performing to their potential.

     
  • Read the behavioural style and development needs of different employees
  • Understand the goals and fears of your employees
  • Adapt your management approach to match the ability level and motivation of your individual employees
  • Recognise and reduce employee opposition and resistance
  • Develop employees who are more energized, efficient and committed
  • Identify and remove obstacles that are holding back potential performance
  • Find ways to help people become more efficient and satisfied in their work
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    Facets of Style in Management

    		 Session Introduction

    		 Learning Outcomes
    Getting the Most From Your Key Contributors

     

    Half Day

     

    		 Even the best performers get stagnated from time to time. Before managers can help them out of their rut, managers need to understand the situation and why the person is having difficulty. Sometimes employees aren’t motivated or committed to the task. Sometimes they don’t have the skills or know-how.

    This workshop helps managers use DISC to read the situational needs of their key contributors and adjust their management style accordingly. Managers will learn some fundamental strategies for reading the willingness and ability of the people they manage as well as the approaches that are most effective in each situation.
  • Use the DISC model to gauge the needs of your key contributors
  • Identify the obstacles that are hold back better performance
  • Understand when employees are unwilling or unable on a given task
  • Find ways to help people become more efficient and satisfied in their work
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    Facets of Style in Sales

    		 Session Introduction

    		 Learning Outcomes
    Building a Sales Relationship

     

    One Day

    		 The most effective salespeople don’t use a one-size-fits-all approach to selling. They know how to read the unique needs of each customer and relate to those needs. It’s a highly-developed skill, but it can be taught. In this workshop, DISC takes the dizzying diversity of client needs, goals, and preferences and puts them into a simple framework that makes sense to almost any salesperson.

    You will learn how DISC can help you adjust the sales process to acknowledge important preferences and values of your customers. The result is strong, lasting relationships with customers of all styles.
  • Appreciate the diversity of you customers’ needs and motivations
  • Understand the need to adapt your sales strategy to meet the needs of your clients
  • Read the DISC styles and buying needs of customers
  • Create natural and influential relationships with your customers.
    		•
    Being Responsive to Customer Differences

     

    Half Day

    		 It is easy to forget how much diversity there is among our customers. We get wrapped up in our own way of seeing things and rely too much on a single well-worn sales approach. This session reminds salespeople, and other ‘influencers’, how different each customer is and to appreciate the different styles.

    You will learn how to read the buying needs of the different behavioural styles and adjust the sales process accordingly. Gain insight into why certain customers seem ‘difficult’ and practice better ways to respond in those situations.

     
  • Understand the differences in human nature and its implications for your sales success
  • Appreciate the need to tailor your sales  style to the preferences of the customer
  • Learn which strategies are most effective with different types of customers
  • Understand how to instinctively adapt your sales strategies to suit your customers
  • Develop more effective relationships with your customers.
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    Facets of Style in Teams

    		 Session Introduction

    		 Learning Outcomes
    Improving Team Effectiveness

     

    One Day

    		 If you have ever worked with other people you probably quickly discovered that each person had a unique way of doing things. Sometimes team differences are easily accepted and laughed about, and may even complement each other. Too frequently though teams find that those differences can also cause confusion, stagnation, or frustration. Only when people have a framework to make sense of their differences can they learn what to expect from others and the best way to get what the team needs.

    This session addresses three of the most common challenges that teams face:  motivation, conflict and communication. Participants learn simple intuitive ways to make lasting improvements in  team effectiveness.

     
  • Appreciate the diverse needs and preferences of the different behaviour styles
  • Recognise and capitalise on the personal motivators that drive a team
  • Understand your own conflict style and the impact that it has on others
  • Recognise inappropriate or unproductive communication
  • Develop the skill to adapt to the diverse styles of your team members
  • Enhance team motivation, conflict resolution and communication

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    Improving Team Motivation

     

    Half Day

     

    		 Everybody on a team is motivated. They’re just motivated by different things, and, sometimes, towards different things. The team can be more effective and engaged when each member knows how to get what he or she needs out of the process. This short program helps participants pinpoint the things that drive their success on a team.

    Through the DISC model you will learn to appreciate the role that the team environment has on the team’s motivation. Team members discover how to capitalize on their particular motivators in a way that makes the entire team more energised, dynamic and successful.

  • Learn the foundations of the DISC model and the implications of your styles
  • Appreciate that your teammates have different motivational needs
  • Recognise the work environments that are particularly motivating for your team
  • Find ways to modify the team environment in a way that enhances motivation
  • Become more energised and involved in your team
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    Facets of Style in Teams

    		 Session Introduction

    		 Learning Outcomes
    Team Effectiveness Series

     

    3 x Half Day Sessions

    		 Teams rely on both individual and group talent. The individual members need to know how to let their strengths shine, while the group needs to know how to work as a unit.  This series is designed to advance both of these goals in three easy, half-day sessions. The first session uses Extended DISC to lay the foundation for personal and team awareness.

    The second session explores the strengths that each member brings to the team and ways to get the most out of those strengths. In the third session participants gain interpersonal feedback, insight and skills that will sharpen the team’s harmony and effectiveness.

    		 Reduce the confusion and complexity of understanding their teammates

    Understand the unique strengths and challenges that they bring to he team

    Find ways to maximise their strengths and motivation in their environment

    Use interpersonal feedback to improve team performance

    Learn how to adapt your behaviour and become more effective with each team member.

     

     

    Fee Schedule

     

    Standard Keynote

    After Dinner Speaking

    (Minimum Fee)

    		 $2500

    		 Brisbane will require air travel.

     

    Maximum 15 Participants per workshop.

     

    *Prices are exclusive of GST

    Specifically Prepared Keynote

    or Speaking Engagement

    		 $3300 approx.

    or as Quoted
    Half Day Workshop

    		 $3300
    One Day Workshop

    		 $4400
    Two Day Workshop

    		 $6600
     

    9 x One Day Workshops over a Year

     

    		 $29000